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Contacting DWP advice

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Morning everyone

Posting on the off chance anyone knows a way of contacting DWP other than via a phone number. Mum is in receipt of AA but currently in hospital waiting for assessment of care home so there will be some changes. She is not and never will be able to deal with it all herself so wanting to become an appointee to act on her behalf.

I found a phone line which ive rung and they said theyd ring back but never heard back. Yes I could ring again but i work full time and have a lot of other stuff to sort besides. Anyone know of an email address or any other suggestions?

Thanks!

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